Inclusivity in Technology: Bridging the Digital Divide

A Landmark Judgement for Digital Rights

In an epoch-making decision, the Supreme Court of India has acknowledged the right to digital access as a fundamental right under the country’s Constitution. This groundbreaking judgement reinterprets the ‘right to life’ within the technological landscape, emphasizing the need for inclusive digital Know Your Customer (KYC) processes. According to the Supreme Court, alternative methods for e-verification must be integrated to accommodate those for whom the current selfie method with ‘blinking eyes’ biometric verification poses challenges.

Empowering the Vulnerable through Digital Accessibility

The court’s ruling aims to dismantle barriers in the digital world, particularly for individuals who are visually impaired, physically challenged, or have suffered disfigurement. The onus is placed on the government to appoint nodal officers, ensuring compliance with digital accessibility norms. The judgement stems from cases involving a visually impaired petitioner and an acid attack survivor, underscoring the necessity for technological facilitation rather than obstruction.

E-KYC: A Double-Edged Sword

While E-KYC is instrumental across diverse sectors such as banking, education, healthcare, and essential services, issues with Aadhaar verification highlight a growing digital divide. Aadhaar serves as a vital link to social welfare benefits, yet requirements like OTP authentication often fail those in need due to technological glitches. The linkage between Aadhaar and mobile numbers poses additional administrative hurdles, thereby excluding sections of the population due to biometric mismatches.

Obstacles Arising from a Digital Disconnect

Accident victims unable to verify their identities and those living in remote areas with limited internet access find themselves stranded by the digital tide. The glaring disparity in technology accessibility across urban and rural landscapes points towards the urgent need for reform. As technology advances, the focus should be on developing inclusive software and systems, aiding access and empowerment instead of creating new divides.

A Call for Technological Innovation

The Internet, hailed as the great equalizer, is credited with expanding knowledge and opportunities globally, yet its benefits often remain confined to urban dwellers. Innovative tools such as Artificial Intelligence hold the promise of ease of access, but they must be harnessed responsibly, ensuring digital inclusion and reducing societal vulnerabilities. Reinforcement of policies championing inclusivity is pivotal to orchestrate a harmonious digital transformation.

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